This privacy policy is an electronic record under the Information Technology Act, 2000, and the Rules made there under and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000, from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this privacy policy binding.
This privacy policy is published under the requirements specified by the Information Technology (Reasonable Security Practices and procedures and sensitive personal data or information) Rules, 2011, made under the Information Technology Act, 2000.
This Privacy Policy (“hereinafter referred to as the Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at https://o2ronline.com , or the O2R Delivery mobile application (collectively, “DSL Platform”).
Please read this Policy before using the DSL Platform or submitting any personal information to DSL. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the DSL Platform. If you have questions about this Privacy Policy, please contact us through the email address provided on our website and/or Mobile Application.
This Privacy Policy ("Policy") applies to your information collected and used by Dharampal Satyapal Limited on its website https://o2ronline.com , or the O2R Delivery mobile application
For the purpose of this policy, the terms "our", "ourselves", "we" and "us" refer to both https://o2ronline.com and Dharampal Satyapal Limited which includes its associates, affiliates, group companies, and subsidiary(ies) unless the context clearly provides otherwise. As used in this policy, member (whether registered or not) shall be referred to as "you", "your" and "yourself" which shall mean any natural or legal person who is accessing the website, its contents, and using the services offered on or through the website.
The website recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This policy describes how we treat the information we collect from you. By visiting and/or using our website, you agree to the terms of this Privacy Policy. If you do not agree please do not use or access our website.
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for a lawful purpose connected with our Services and necessary to be collected by us for such purpose. This includes information submitted when you:
We may collect location details, copies of government identification documents and other details (KYC), call and SMS details. If you sign up to use our Services as an employee or as a stakeholder of a third party to whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such a third party to be utilized by them for limited internal business purposes only.
In addition to any Protected Information or other information that you choose to submit to us, we and our third-party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
In addition, tracking information is collected as you fulfill orders, including, but not limited to geographic areas. Your mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS-enabled mobile devices can define one’s location to within 50 feet.
Usage Information may be collected using a cookie. If you do not want the information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and the use of third-party cookies is not covered by our Privacy Policy. Site measurement statistics may be used to personalize your website experience, as well as to evaluate – anonymously and in aggregate – statistics on website activity. We may use this information to measure the effectiveness of our web presence and to compile statistical reports.
Where we use Google Analytics, we may share this information with Google to help Google improve its products and services. Neither we nor Google shall use (or authorize any third party to use) this tool to track or collect personal data about you or associate your personal information with Google Analytics data. Information Third Parties Provide about You We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such Mobile Applications.
When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
Information about how you interact with the Mobile Application and any of our websites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application Information to allow us to personalize the services and content available through the Mobile Application.
Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.
Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features, and/or resources.
Based upon the Protected Information you provide us when registering for an account, we will send you an OTP to verify your mobile number.
We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server and to administer our website(s). Your IP address is used to help identify you but contains no personal information about you.
We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback, or other matters.
To track the progress of the ride or the status of the ride placed by our customers.
We do not sell, share, rent, or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:
You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
As you access and use our services, we collect certain information from you, including but not limited to, phone numbers, email addresses, device make-details, and IP addresses. By accessing and using the Services, You expressly consent to the sharing and disclosure of your information so collected, with our third-party service providers, business partners, and agents.
We use third-party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo- location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Service’s features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including is required to ensure the same level of data protection as us and is obligated not to disclose or use Protected Information for any other purpose.
Analytics Third Party may set and access their own cookies, web beacons, and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
We use a third-party hosting provider who hosts the support section of our website. Information collected within this section of our website by such third parties is governed by our Privacy Policy.
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer, and disclose your information (including Protected Information, IP address, Device Information, or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being an illegal, unethical, or legally actionable activity.
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries, and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner, or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conducting data analysis, determining and customizing product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different website. These other websites may send their own cookies to you, independently collect data or solicit Protected Information, and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.
Please note that we rely on you with regard to the accuracy of the information shared on the Website. You hereby represent to us that:
The information you provide to us from time to time is and shall be authentic, correct, current, and updated and you have all the rights, permissions, and consents, as may be required, to provide such information to us.
You are providing the information to us and our consequent storage, collection, usage, transfer, access, or processing of the same shall not be in violation of any applicable laws, third-party agreements, judgments, orders, and court decrees.
We and each of our representatives, officers, directors, contractors, and agents shall not be responsible for the authenticity of the information that you provide to us. You shall indemnify and hold us harmless and each of our officers, directors, contractors, agents, or any third party relying on the information provided by you in the event:-
If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.
If you wish to cancel your account or request that we no longer use your information to provide you with services, contact us.
We will retain your Protected Information and Usage Information (including geo- location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
We work tirelessly to protect your information and to ensure the security and integrity of your information, our websites, and mobile applications. We use administrative, technical, and physical security measures to help protect your personal information at rest, in motion, or in process. While we have taken reasonable steps to secure the personal information you provide to us, records, logs, trails, etc., please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee the security of our databases, applications, and systems, nor can we guarantee that the information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the company you do at your own risk. We recommend that you not disclose your password to anyone.
By using our services, mobile applications, and website, by registering an account, and/or by providing us with your information, OTP generated by the application, you consent to the collection, use, process, and disclosure of the information you disclose by any medium mentioned in accordance with this policy, including but not limited to your consent for sharing your information as per this policy.
If any stage, you wish to withdraw your consent, you need to send a written request regarding the same to the Data Protection Officer and to the extent applicable, state the reasons behind such withdrawal. Upon receipt of your application, we will provide you with the response on the same at the earliest after conducting an assessment if required. Please note that from the date your withdrawal application is accepted by us and notified to you, you will no longer be able to access the Services provided via the Website. Post the same, we will not be processing your information, unless we have any other legal basis to do so.
This Policy was last updated on 11th January 2021. From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice of the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
In accordance with the Information Technology Act, 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:
If you have any questions about this Policy or other privacy concerns, you can also email us at o2r.support@dsgroup.com
If you choose to visit our website and/or mobile applications, your visit and any dispute over privacy arising from are subject to this policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and shall be under exclusive jurisdiction of the Courts located at New Delhi.